Shipping Policy

Malaysia Local Delivery

Free shipping is provided for all orders in Malaysia. Shipment will be delivered by Gdex and will take 3-5 working days.

Self Collect At Our Premises

For those who are coming to visit us, you also can place your order and select self collect during the checkout process.

International Delivery

International delivery rate vary on the product weight and size. Kindly chat with our customer service or email to lbitecs@gmail.com for an estimation of the shipping fee before purchasing.

Delivery Insurance

Customer can request to buy delivery insurance and the fee will bare by the customer.

Customs and Duties

Orders shipped outside of Malaysia may be subject to import taxes, customs duties, and other fees levied by the destination country. All orders are delivered, duties unpaid, and all import taxes, duties and customs fees, as well as compliance with the laws and regulations of the destination country, are the customer's responsibility. Payment is usually collected at the time of or before delivery. La Brand may provide DHL with the product details, including cost, as well as customer name and address or other contact details, so that The information can be provided to destination customs or postal authorities, to the extent required under the laws and regulations of the destination country.

Please note that we are unable to declare items we sell as a gift or declare a lesser value on the customs form. We would also need to declare the full purchase price of the item to properly insure your package.

Refund Policy

Thanks for shopping at lbstore.
If you are not entirely satisfied with your purchase, we're here to help.

Strictly no returns and refunds unless your order is incorrect, defective or not genuine by a well-recognize authenticator.

Returns

You have [7] calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

Refunds
Once we received your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.