Shipping Policy
Malaysia Local Delivery
Free shipping is provided for all orders in Malaysia. Shipment will be delivered by Gdex and will take 3-5 working days.
Self Collect At Our Premises
For those who are coming to visit us, you also can place your order and select self collect during the checkout process.
International Delivery
International delivery rate vary on the product weight and size. Kindly chat with our customer service or email to lbitecs@gmail.com for an estimation of the shipping fee before purchasing.
Delivery Insurance
Customer can request to buy delivery insurance and the fee will bare by the customer.
Customs and Duties
Orders shipped outside of Malaysia may be subject to import taxes, customs duties, and other fees levied by the destination country. All orders are delivered, duties unpaid, and all import taxes, duties and customs fees, as well as compliance with the laws and regulations of the destination country, are the customer's responsibility. Payment is usually collected at the time of or before delivery. La Brand may provide DHL with the product details, including cost, as well as customer name and address or other contact details, so that The information can be provided to destination customs or postal authorities, to the extent required under the laws and regulations of the destination country.
Please note that we are unable to declare items we sell as a gift or declare a lesser value on the customs form. We would also need to declare the full purchase price of the item to properly insure your package.
Refund Policy
Thank you for shopping with LBITE LUXURY BRANDED. If you are not entirely satisfied with your purchase, we are here to help.General Policy:
Strictly no returns or refunds unless one of the following conditions is met:
1. You receive an incorrect item.
2. The item has a defect that was not disclosed on our website.
3. The item is proven not genuine by a well-recognized independent authentication service.
Return Eligibility by Purchase Type
🌍 Overseas Orders
All products shipped or exported outside of Malaysia are strictly non-returnable and non-refundable.
🛍️ Boutique Walk-In Purchases
24-Hour Claim Period: Customers are required to inspect the item's condition, leather, hardware, and authenticity at the time of purchase.
Any claims regarding the item must be reported within 24 hours from the date of purchase. Claims submitted after this window will not be accepted.
🚚 Local Courier Delivery
7-Day Return Window
Customers must notify Lbite Luxury Branded customer service within 7 calendar days from the date the courier confirms successful delivery.
To be eligible for a return:
1. The item must be physically received by our boutique on or before the 7th calendar day from the delivery date.
2. The LBITE zip tag and the original brand white tag must remain fully intact, uncut, and attached to the item.
3. Any removal, cutting, or tampering of either tag will automatically void the return claim.
4. Items received after the 7-day return period will not be accepted.
Example Timeline:
5th: Order shipped
6th: Courier confirms successful delivery (Day 1)
7th–11th: Return window remains valid
12th (Day 7): Final day for the returned item to arrive at LBITE LUXURY BRANDED Store. Any item received after this date will not be eligible for return.
Important: The returned item must arrive at our boutique on or before the 7th calendar day from the confirmed delivery date. Sending the parcel on the final day does not qualify if it is received after the deadline.
⚠️ Requirement for Local Courier Returns:
To qualify for a return and refund:
1. The LBITE zip tag must remain intact and attached.
2. The original brand white tag must remain intact and attached.
3. Both tags must not be cut, removed, or tampered with.
4. Any return request with missing, cut, or tampered tags will be automatically rejected.
Contact Us
If you have any questions on how to return your item to us, contact us lbitecs@gmail.com.